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We welcome your queries and feedback.

Prince's Wharf, 143 Quay St, Auckland, New Zealand
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FAQ

Questions? We have answers

Take a look at some of our frequently asked questions below. If you still have an enquiry, please use the above form directly.

Access

A 24/7 security access card will be issued for the building and car parks.  All apartments have lifts to the ground level entrance and car parks.

Baby facilities

If you require a port a cot, high-chair or baby bath, we can supply this.  Please let us know in advance of your stay and we will be happy to assist!

Checking in and out

Check in time is from 2.30pm and Check out by 11am

If you are arriving late, please let us know so we can provide access instructions for you.  If you are arriving very early, we recommend contacting us to arrange a pre-registration and pay for an additional night to guarantee the room is ready and waiting for you.

We do not operate a front of house office, we will provide full details of the check-in procedure upon confirmation of your booking (a little different from a hotel ).

Commitment to our environment

Since our inception, we’ve been dedicated to a level of social and environmental responsibility that begins with our employees, extends to our guests, and includes everything we do;

We choose to use eco friendly cleaning products

We provide facilities and encourage recycling for our guests

We choose to minimise excessive packaging, service our linen weekly and take steps to minimise our environmental impact.

We are proud to be SMOKE FREE - all our apartments are strictly non-smoking inside and outside.

For us, this isn’t a new trend — it’s in our company DNA.

Disabled facilities

All apartments have lift access.  As each apartment is unique, please contact with your specific requirements and we can confirm if we are able to accommodate these with suitable facilities.

Electricity

Electricity is supplied throughout New Zealand at 230/240 volts (50 hertz), although we do provide 110 volt AC sockets (rated at 20 watts) for electric razors only. For all other equipment, an adapter/converter is necessary, unless the item has a multi-voltage option.

Getting here...

From Auckland airport – it is generally a 30minute drive by car or taxi.  The Sky Bus operates a service to the airport every 10 minutes during peak hours from Queen St (A connecting  shuttle is available from Customs St)

Housekeeping

All apartments are fully cleaned and serviced before your arrival.  We service apartments once per week during your stay…all instructions for you to take care of things during your stay are provided.  (There are laundry facilities and a dishwasher provided ( including the laundry and dish washing powder to make life easy).

We are proud of our environment, and provide recycling facilities to minimise our impact.

If you have any questions or notice anything that might need attention - please let us know.

Hungry?

Each apartment is provided with a fully equipped kitchen, and there are convenience stores and bakeries within a short distance of your apartment.  The central city has two full supermarkets available (and of course you may wish to create your meals using some of the delicious produce picked up on your Auckland explorations)..

Additionally, outside your door and within a walking radius, there are numerous restaurants and cafes…too numerous to count; including some of Auckland’s finest dining (and coffee) experiences!  We are happy to give you some tips on arrival.

Keeping fit...locally

Aside form the numerous walking and cycling options around the city, we recommend the nearest indoor 25m pool/gym just 5 minutes walk away – the Auckland Tepid Baths.

Laundry facilities

Each apartment is equipped with a washing machine and dryer, complimentary washing powder is supplied.

Luggage storage

A luggage storage service is available at Shed 23 on Princes Wharf.  Operated by another company, the Luggage Hotel can provide all your pre and post stay luggage storage assistance at reasonable rates.

Parking

Onsite secure parking is limited, subject to availability and not guaranteed.

Additional charge of $35 per vehicle per night.  

Please let us know in advance and we will do our best to allocate a space and access for you

Pets

Due to the apartment and cityside environment, we do not allow pets onsite.

Terms and Conditions

DEPOSIT:

A prepayment ( deposit ) of the cost of the first night will be charged immediately after reservation.

The balance is required on arrival.

FLEXIBLE CANCELLATION WINDOW:

The guest can cancel free of charge until 48 hours before arrival. The deposit will be refunded within 7 days.

The guest will be charged the cost of the first night if cancelled inside the 48 hours window before arrival.

If the guest doesn't show up they will be charged the total price of the reservation.

No refunds will be made should guests alter or leave before their reserved departure date.

Wifi / Phone

All apartments are provided with access to a secure unlimited wireless network for the duration of your stay (fair use policy applies)

Apartments do not have landlines – if you need access to a local phone, we suggest you purchase a local SIM card for the duration of your stay in NZ